Cancellation and refund policy

Before payment

The checkout will show the plan, exact local price, tax treatment, billing period and whether it renews before you confirm. Roavit never collects payment over WhatsApp.

30-day money-back guarantee

Every web purchase made through Paddle has a 30-calendar-day money-back guarantee. You may request a full refund within 30 calendar days of the transaction date. This guarantee applies to first subscription payments, subscription renewals and one-time Route Pass purchases.

Subscriptions

You may cancel Plus or Family at any time. Cancellation stops the next renewal and access continues until the end of the period already paid for unless that payment is refunded. A refund ends the corresponding paid access.

Route Pass

A Route Pass covers one named route for 90 days and does not renew automatically. A refunded Route Pass ends when the refund is completed.

Apple and Google purchases

Apple or Google processes purchases made in its app store. Cancellation and refund requests must use that store's subscription or purchase controls, and the store determines the request under its rules and applicable law.

How to request a Paddle refund

Use the “View receipt” or “Manage subscription” link in your Paddle transaction email, use the support link in your receipt or Roavit billing page, or visit Paddle Buyer Support and select “Request refund”. Paddle is the Merchant of Record for web purchases and processes approved refunds to the original payment method where possible.

Refund effects

A completed refund ends the corresponding paid entitlement. Your account and documents are not automatically deleted; you can retain the Free plan, remove documents or delete the account separately.

Legal rights and contact

This policy does not limit mandatory consumer rights. Send billing questions to hello@roavit.com with the receipt identifier. Never send card details or passwords.